Frequently Asked Questions on Watchersweb Clubhouse

Q. Why can't I join the video chat room?
A. Please try the following:

Make sure you are using Internet Explorer. Exit your browser and start
Internet Explorer to join the video chat.
Go to your Internet Explorer "tools" menu and choose "options" then
"security" and make sure your security is set to the default level.
Click the yellow bar at the top of the screen that says "click here to
Install" to join the chat room.

Q. When I try to view my own video my webcam is not detected.
A. Try these things:

Are you using another videoconferencing application at the same time that is controlling your webcam? Please quite that application.
Change your desktop property settings from 16 to 32 bit. Desktop/right click/properties/settings and change to 32 bit. Use the program that came with your webcam to set its RGB settings to the highest allowable level.
Go to your contact list then click "settings" and make sure your video source is selected. Do this while not connected in a room or one on one connection.
Go to http://windowsupdate.microsoft.com and upgrade your DirectX drivers.
Turn up the virtual memory on your computer. Go to Start/Control Panel/Performance and Maintenance/System/Advanced/Settings/Performance/Advanced/Virtual Memory/Change then add more virtual memory to its maximum size.
Go to Start/Control Panel/Add or Remove Programs and look for any strange codecs there that could be spyware or adware. For example "Nimo Codec Pack" and "Ace Mega Codec Pack" can cause your video window to be black and not work properly with Watcherswebcam.
If you still can't get the video to work and you have tried all of these things try the free Splitcamera virtual webcam driver.

Q. How come I can only see one person at a time in the video chat room or I can't see anyone at all?
A. Try the following:

Do you have Norton Firewall? Try disabling it, or add to the list of programs it allows.
Turn up the virtual memory on your computer. Go to Start/Control Panel/Performance and Maintenance/System/Advanced/Settings/Performance/Advanced/Virtual Memory/Change then add more virtual memory to its maximum size.
Change your desktop property settings from 16 to 32 bit. Desktop/right click/properties/settings and change to 32 bit. Use the program that came with your webcam to set its RGB settings to the highest allowable level.
Go to http://windowsupdate.microsoft.com and upgrade your DirectX drivers.
Are you running a program like Kazaa or another spyware program in the background that is using all of your network connections? Download "Adaware" from download.com and scan your computer. Microsoft antispy is also a good program.
If you are on a slow modem connection try not opening so many video windows. If you don't have enough bandwidth you can't see very many video windows. Watcherswebcam Pro works best with broadband.
Are you sure the person you are trying to view doesn't have their video paused? Ask others if they can see them.

Q. I cannot sign on to Watcherswebcam, how can I solve this?
A. If you use Norton Security or Norton Firewall then add Watcherswebcam to the allow list. If you upgraded to a new version sometimes Norton can be confused. Remove Watcherswebcam from the "allow" list then try to sign on again and then say it is OK when Watcherswebcam requests Internet access. If you still can't sign on go to your "help" menu in your contact list and try deactivating Watcherswebcam Pro then try again.. If you still can't sign on after trying all these things then try rebooting your computer. It could be a temporary network problem with your service provider.

Q. Norton has alerted me of Trojans on Watcherswebcam, what can I do?
A. Norton Antivirus sometimes incorrectly detects normal Watcherswebcam video streaming behavior as a Trojan. If you go into your settings you can disable worm detection, or just ignore these warnings because they are inaccurate.

Q. Do I need to have a webcam to use Watcherswebcam?
A. No. You don’t have to have a webcam to see people in video chat rooms, or in 1-on-1 connections, but it is unlikely anyone will want to talk to someone without a webcam. and some can be found for around $20. You can also get a microphone for around $5. A microphone is not required for Watcherswebcam either.

Q. Watcherswebcam will not install on my computer.
A. Watcherswebcam requires Windows 2000 or Windows XP or better to run. Watcherswebcam will not run on Windows 95, 98, or ME.

Q. Everyone I look at has slow video and people have trouble seeing me too.
A. Watcherswebcam works best with a DSL/Cable broadband Internet connection. Broadband users get close to TV quality. If you are on a slow modem connection you might have trouble seeing high-quality fast video. Unfortunately only so much video and audio data can be sent through a telephone line, but we have optimized Watcherswebcam where it works with modem and broadband users.

Q. Does it cost me per minute to video and audio chat with Watcherswebcam?
A. No. Watcherswebcam uses the Internet to send audio and video over your existing Internet connection.

Q. A person in the video chat room is being annoying. How can I ignore him?
A. Right click on the name of the annoying user then choose “ignore” to ignore him.

Q. My video window is backwards or upside down. How can I fix it?
A. Go under the “Actions” menu in the main application menu then choose “Settings”. Now click on “Video” and you can flip your video around. If your video is upside down sometimes and easy fix is to flip your webcam upside down.

If you have any further Questions please email us here